BankID App activation with ID Check and password reset issues - IN-1528
Incident Report for BankID Services
Postmortem

Instabilities were caused due to issues in a vendor's HSM gateway connectivity.
Issue Start time : 2024.04.23 14:11 CEST

Issue End time : 2024.04.23 15:27 CEST

Posted Apr 24, 2024 - 13:28 CEST

Resolved
This incident has been resolved.
Posted Apr 23, 2024 - 16:21 CEST
Update
We are continuing to monitor for any further issues.
Posted Apr 23, 2024 - 16:04 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 23, 2024 - 15:40 CEST
Update
We are continuing to investigate this issue.
Posted Apr 23, 2024 - 15:16 CEST
Investigating
BankID App activation with ID Check and password reset is currently having issues. We are investigating the issue.
Posted Apr 23, 2024 - 14:53 CEST
This incident affected: BankID App (DIP) and BASS Self-service administration.